Contact us
Ready for a spotless property without the stress? Get in touch with us today for reliable, professional cleaning tailored to your needs.
Please fill out the form below, or give us a call. We will get back to you as soon as we can.
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Frequently Asked Questions
Which areas do you cover?
We cover Tarporley, as well as the surrounding villages. Our services are subject to an initial discussion and onboarding process.
Are you insured?
Yes we offer fully covered with Public and Employee liability insurance for your peace of mind and ours.
Are your employees fully trained?
Yes all of our employees are fully trained in-house before they are assigned to clean your property. Many of our staff already have years of experience, but every team member receives an initial 4 week training and induction period. During this time they will work alongside a Senior member of our team and will be assessed weekly until we feel they have the skills and confidence to meet our standards on their own.
Will I have the same team every week?
Unlike Agencies, we will wherever possible give you the same cleaner each week.
Do you employ agency staff?
No, we believe in hiring our own regular local cleaners. This allows us to invest in them as people, ensure they are fully trained to our own standards, and you receive a consistent high quality service each time we visit.
How do you accept payment?
We offer a range of ways in which to pay. We accept cash, bank transfer and card payment through our secure online portal.
Do you send reminders before visits?
Yes, you will receive an email the day before, and a text reminder on the day of our visit.
Would I be committed to a minimum contract term?
No – we don’t believe in tying people into a contract period, you are free to withdraw services at any time. We do however have some terms of agreement which we like clients to sign to before service commences.
What happens when we are away?
It is up to you to decide whether we clean for you that week or not. We are happy to re-schedule where we can, and we are equally happy to let ourselves in, providing we have a key or a code to allow us to gain entry. Often when clients are away it gives us an opportunity to offer different services, and catch up on deep cleaning such as cleaning the windows, wiping down doors, skirts, cleaning the fridge, washing bins etc. We are very flexible in how we approach your time away.
What happens if someone is ill?
Unfortunately, we are all human, and we do get ill from time to time, and often without notice. If this happens, we ask that you give us at least 48 hrs notice, although we understand that this is not always possible. Where we can, we will re schedule your visit to a later date.
Do you offer one-off cleans?
Yes. We offer one off cleans, these are great for End of Tenancies, post renovation, pre or post parties, spring cleans, Christmas cleans, or if you have guests visiting and things just need a bit of a freshen up.
What are your payment terms?
We do not offer credit terms and all payments are due on the day of the clean.
Are you a member of a trade union?
Yes we are, we are members of the DCBN (www.dcbn.org.uk). DCBN are a trade organisation which supports cleaning businesses, and ensures that we remain compliant which is important as our industry is unregulated, We advise anyone hiring a cleaner that they look for one with insurance, are registered with HMRC, and are invested in following best practise and have taken some kind of health and safety training.
Interested in joining the team?
At Manor House Cleaning, we’re always on the lookout for reliable, hardworking individuals who take pride in what they do. We love our work and the difference we make every day in the community.
We offer all of our staff flexible working patterns, a fair rate of pay and full training. If you'd like to be part of our friendly, professional team please fill out the form below - we’d love to hear from you.
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